Estate Media Co — Frequently asked questions

Question 1

What areas does Estate Media Co service?

Accepted Answer

Estate Media Co provides professional real estate photography across the NSW Central Coast, with services extending to surrounding regions upon request. If you're outside the Central Coast, contact us to confirm availability.

Question 2

How do I book a real estate photography shoot?

Accepted Answer

You can book by phone, SMS, or email, and we'll guide you through the process to ensure the right package for your property. We also offer an easy online booking system for returning clients.

Question 3

How far in advance should I book a property shoot?

Accepted Answer

We recommend booking as early as possible to allow time for property preparation, staging, and scheduling — especially during busy real estate periods.

Question 4

What happens after I book?

Accepted Answer

Once booked, you'll receive instant booking confirmation and a reminder SMS 2 hours before your shoot. This ensures everything runs smoothly on the day.

Question 5

Can I reschedule or cancel my booking?

Accepted Answer

Yes. You can reschedule via our booking system. We monitor weather conditions and may suggest rescheduling for best results. Minimum 8 hours notice is required to avoid cancellation fees.

Question 6

Do you offer next-day delivery?

Accepted Answer

Yes. Our photos, floor plans, and Express Video packages are delivered the next day, making us one of the fastest turnaround teams on the Central Coast.

Question 7

How fast is delivery for real estate photos and videos?

Accepted Answer

Photos & floor plans: delivered by 11am the next day. Property videos: delivered between next day and 3 business days depending on the package.

Question 8

Can I get same-day delivery if needed?

Accepted Answer

In urgent situations, same-day delivery may be available. Please call us directly to discuss.

Question 9

How much does real estate photography cost?

Accepted Answer

Membership plans, pay-as-you-go rates, credit packs and shoot package pricing are shared with members inside the portal, and we're happy to send a written quote on request. On-site shoots are quoted per property based on size, travel and deliverables.

Question 10

What's included in your real estate media packages?

Accepted Answer

Our packages can include professional photography, floor plans, property videos, social media reels, drone photography and virtual enhancements.

Question 11

Can I customise a package?

Accepted Answer

Yes. We offer flexible, custom packages to suit all property types and budgets.

Question 12

Are there any additional costs?

Accepted Answer

Some services may include add-ons or additional fees. Please refer to our Terms & Conditions or contact us for clarity.

Question 13

How should a property be prepared before a photoshoot?

Accepted Answer

The property should be clean, decluttered and “inspection ready”. We recommend following our property preparation guide for best results.

Question 14

What happens if the property isn't ready?

Accepted Answer

If the property is not ready, the shoot may need to be rescheduled and a call-out fee may apply.

Question 15

Do you offer styling services?

Accepted Answer

We provide light styling adjustments on-site, but for best results we recommend using a professional property stylist.

Question 16

Do you use flash or natural light in your photography?

Accepted Answer

We use a combination of flash and ambient light: flash for clean, bright, professional interiors and natural light for exteriors and dusk shots. This approach delivers high-end, consistent results.

Question 17

What editing is included in your photography service?

Accepted Answer

Our premium editing includes sky replacements and grass enhancement, window masking and colour correction, object removal (bins, cords, small clutter), image sharpening and noise reduction, drone image enhancements, and consistent cropping and professional finishing.

Question 18

Can you remove large objects or unwanted items?

Accepted Answer

In many cases, yes. Larger edits may depend on complexity — please contact us to discuss.

Question 19

Are your floor plans accurate?

Accepted Answer

Yes. Every plan is captured using LiDAR scanning technology and verified by our team, delivering consistently precise measurements well within accepted industry tolerance standards.

Question 20

Do you include site plans?

Accepted Answer

Yes. We provide detailed site plans when required.

Question 21

Can you measure sheds, granny flats, and additional structures?

Accepted Answer

Yes. We can measure all property structures and amenities, including sheds, cabins, and secondary dwellings.

Question 22

What types of real estate videos do you offer?

Accepted Answer

We provide property walkthrough videos, social media reels, agent profile videos, and corporate and promotional videos.

Question 23

What is your Express Video package?

Accepted Answer

A 30-second high-impact video, perfect for social media and budget-conscious listings. Delivered next day.

Question 24

Do you provide branded and unbranded videos?

Accepted Answer

Yes. We can supply both versions if required.

Question 25

Do you provide SOLD versions for marketing?

Accepted Answer

Yes. We include SOLD reel versions for social media promotion.

Question 26

Are you licensed drone operators?

Accepted Answer

Yes. We are fully certified under the Civil Aviation Safety Authority (CASA), ensuring legal and safe drone operations.

Question 27

Are you insured for drone work?

Accepted Answer

Yes. We are fully insured, giving clients peace of mind.

Question 28

Are there restrictions for drone photography?

Accepted Answer

Yes. Drone use depends on weather conditions, airspace regulations and safety requirements. Being CASA-certified allows us greater operational flexibility than unlicensed operators.

Question 29

Is drone photography included in your packages?

Accepted Answer

Drone photography is included where suitable and beneficial to the listing.

Question 30

Can you match our real estate agency branding?

Accepted Answer

Yes. We align our media with your brand style, colours, and presentation.

Question 31

Do you offer branding suggestions?

Accepted Answer

Yes. We can assist with floor plan styling, visual consistency, and marketing presentation.

Question 32

How experienced is Estate Media Co?

Accepted Answer

We have 30+ years combined experience in property media.

Question 33

How many properties have you photographed?

Accepted Answer

Over 16,000 properties photographed across 18+ years (as of 2026).

Question 34

Why choose Estate Media Co?

Accepted Answer

Because experience, consistency, and speed matter. If your photographer isn't moving you forward, they're holding you back.

Question 35

Do you handle commercial or large-scale projects?

Accepted Answer

Yes. We work on large developments and commercial projects, supported by a trusted Australia-wide network.

Question 36

Do you offer corporate video production?

Accepted Answer

Yes. We create professional corporate and promotional video content tailored to your business.

Question 37

Do you use AI in your editing process?

Accepted Answer

Yes — selectively. We use AI to enhance efficiency while maintaining accuracy and realism.

Question 38

Is AI replacing real estate photographers?

Accepted Answer

No. AI supports tasks like virtual furniture, digital decluttering and day-to-dusk edits, but experience and on-site expertise remain essential.

Question 39

How do you ensure images remain accurate?

Accepted Answer

All AI-assisted edits are carefully reviewed to ensure they remain a true representation of the property, in line with real estate standards.

Question 40

Does AI editing cost extra?

Accepted Answer

Currently, AI-based enhancements are being trialed and offered at no additional cost as of May 2026.

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