Refund & Cancellation Policy

You may request a refund within 30 days of purchase for any membership fee, credit pack or pay-as-you-go item that you have not yet used. Approved refunds are returned to the original payment method, usually within 5–10 business days.

Where part of a purchase has been used (for example some AI Studio credits have been consumed, or a shoot has already been delivered), we refund the unused portion.

You can cancel a membership at any time from Subscriptions in the portal. Cancellation stops future billing; your plan and its remaining allowance stay available until the end of the period you have already paid for.

If you cancel within 30 days of a renewal and have not used that period's allowance, contact us and we will refund that renewal.

Shoot cancellation fees are based on the notice provided:

• More than 8 hours notice — no fee, fully refundable or rescheduled.
• 4–8 hours notice — 50% of the package price.
• 1–4 hours notice — 75% of the package price.
• Less than 1 hour notice — 100% of the package price.

Shoots we reschedule for weather, access or staffing reasons never attract a fee.

If delivered media is faulty, unusable or materially different from what you ordered, tell us within 30 days of delivery. We will re-edit, re-shoot or refund the affected item at no cost to you.

Email info@estatemediaco.au with your invoice or order number and a short description of the problem. We respond within 2 business days and aim to resolve every request within 5 business days.

Estate Media Co · Email: info@estatemediaco.au · Phone: 0455 076 780 · Central Coast, NSW