Terms & Conditions

• All pricing is based on a single visit per property unless otherwise stated.
• Packages cannot be split over separate days unless otherwise agreed in writing.
• Any return visit will incur a $220.00 call-out fee, plus the cost of any additional services required.
• Properties must be fully prepared and shoot-ready before our team arrives. If a property is not ready, this may result in delays, reduced quality of final media, additional fees or the need for a return visit.
• If no agent, owner or authorised representative is present at the property, the property will be photographed or filmed “as is”. Final angle selection and media capture will be completed at the discretion of Estate Media Co.
• Minor item removal and basic retouching may be included for photography only, however all unwanted items should be removed prior to our arrival.
• If a specific creative style or brief is required, this must be provided at least two days prior to the booking so that our team can prepare accordingly.
• Custom packages are available upon request.

• Bookings must be made through the Estate Media Co online ordering system unless otherwise agreed.
• We accept no responsibility for missed bookings made through SMS, verbal requests or other informal channels, as these may be missed.
• A confirmation email or calendar invite will be sent once a booking is confirmed. Please ensure all booking details, including the property address, date, time and selected package, are correct.
• If a booking needs to be rescheduled, please use the reschedule option provided through the booking system where available, or contact us as soon as possible.
• If the wrong package is booked, Estate Media Co reserves the right to upgrade the booking to match the requested services and charge the correct price.
• The photographer, videographer or media team may complete the job before or after the allocated booking time depending on the requirements of the property and services booked.
• If our team is required to stay onsite longer than the allotted time, excess time will be charged at $250.00 per hour, per person.
• Picking up keys from an office incurs a $50.00 fee. Please use a key lockbox if you are not able to attend the property when we arrive.

• The property must be decluttered and ready to shoot before our arrival.
• Any furniture rearranging, cleaning, styling or decluttering must be completed by the agent/owner prior to the scheduled booking time. Waiting time may incur a surcharge.
• Please ensure all areas required for photography, floorplans, video or drone are accessible.
• If the property is not ready and a return visit is required, a call-out fee and additional service charges may apply.

Cancellation fees apply based on the amount of notice provided.

• Cancellations made 4–8 hours prior to the booking will incur a fee of 50% of the package price.
• Cancellations made 1–4 hours prior to the booking will incur a fee of 75% of the package price.
• Cancellations made within 1 hour of the booking will incur a fee of 100% of the package price.
• In the event of rain or unsuitable weather, rescheduling may be offered. If the shoot proceeds and is cancelled once our team is already onsite, a call-out fee may apply for any return visit.

• Photography is typically delivered between 9:00am and 12:00pm the following business day, pending the amount of excess in-house retouching required during the QC process.
• Additional images requested after delivery may be charged at the published rate.
• Excessive artistic direction, repeated reshooting of angles or requests that cause the shoot to exceed the allocated time may incur additional charges.
• Excessive Photoshop or retouching requests may incur a surcharge.
• Final image selection may be completed at the discretion of Estate Media Co where no agent or representative is present.

• Floorplans are supplied for marketing purposes only and are not legal documents.
• Floorplans are typically delivered by 10:00am the following business day.
• All measurements are approximate.
• Additional dwellings or structures, including granny flats, guest accommodation, machinery sheds, stable complexes, barns or similar infrastructure, may incur additional fees.
• Site plans are approximate in layout and should not be relied upon as land surveys. Excessive amendments to plans may incur additional fees.

• Creative direction is at the discretion of Estate Media Co unless a specific creative brief has been supplied and agreed to prior to the booking.
• Long-form videos are typically delivered within 2–3 business days, depending on the level of editing required.
• One video revision is included in the price, excluding 30 second reels/videos. Additional revisions may incur further fees.
• Videos cannot be Photoshopped. Please remove all unwanted items before filming takes place.
• Videos are delivered in MP4 format, H.264, in either portrait or landscape format depending on the booked service. Alternate formats must be requested at the time of booking and may incur a surcharge.
• Estate Media Co may use completed videos for promotional purposes.

• Safety is always the priority when operating drones or UAV equipment.
• The drone pilot may cancel, postpone or reschedule drone work due to unsafe conditions, weather, airspace restrictions or operational concerns.
• CASA regulations override all agent, vendor or client requests.
• Agents and vendors are responsible for notifying neighbours of upcoming drone usage where appropriate. Failure to do so may result in complaints or upset neighbours.
• Drone footage supplied by other pilots for our use must be captured by a CASA-licensed pilot.

• Packages cannot be split over multiple visits unless otherwise stated.
• Package inclusions cannot be altered. If additional services are required, please let us know or add them to the booking.
• Packages may be completed by one or more staff members depending on the services booked.
• Packages may be completed before the allotted time.
• Each package has a maximum allotted time. Please ensure you understand the package inclusions and that the property is ready before our team arrives.
• If the wrong package is ordered and additional onsite time is required, a return visit may incur a call-out fee and additional charges.
• Custom packages are available upon request.

Payment is due within 14 days of the invoice date for approved client accounts.

Overdue accounts may incur the following:

• 2.0% monthly default interest, calculated daily
• 5% monthly account-keeping fee
• Suspension of services after 15 days
• Recovery costs, including legal and collection fees

Estate Media Co reserves the right to withhold media until full payment has been received.

• Copyright remains with the photographer and/or Estate Media Co under Australian law.
• All intellectual property remains the property of Estate Media Co.
• A limited licence is granted for the purpose of marketing the listed property only.
• Media may not be transferred, sold, reused or provided to another agent, agency, vendor, buyer or third party without written permission from Estate Media Co.
• On-selling of media by an agent or vendor after the sale of a property is prohibited.
• Re-licensing media outside the original sales licence is available at an additional cost.
• Estate Media Co accepts no liability for third-party use, unauthorised use or post-delivery modifications of supplied media.
• Unauthorised use of media may result in legal action.
• Estate Media Co may use completed media for promotional, portfolio, website, social media or marketing purposes.

This clause covers everything Estate Media Co has built as well as everything we shoot. It applies to our media, our systems and our software, and to any output produced by our AI tools.

What we own

• All photography, video, aerial footage, floor plans, site plans, renders, virtual staging, twilight and sky work, copywriting and any other deliverable produced by Estate Media Co, together with every raw file, project file, mask, layer, edit history and version created along the way.
• The Estate Media Co client portal, admin and QC dashboards, AI Studio, Drone Studio, Upload Studio, workflow pipeline and every other feature, together with their source code, database design, APIs, automations and integrations.
• Our processes, methods and know-how — including our editing styles, colour and finishing treatments, camera and calibration profiles, boundary-mapping and projection methods, quality-control criteria, folder and job-reference structures, delivery workflows and pricing models.
• Our AI prompts, prompt libraries, editing rulebooks, decline-reason taxonomies, guardrails, presets, vibes and training or reference material, whether authored by us or refined over time from our own review decisions.
• The Estate Media Co name, logo, brand marks, pointer and overlay graphics, page copy, templates and other branding.

Nothing in a booking, membership, invoice or portal login transfers ownership of any of the above. You receive a licence to use the delivered media for the purpose described in clause 11 — you do not acquire the underlying work product, the platform or the methods used to create it.

AI-assisted media

• AI-assisted output produced from an Estate Media Co capture — including virtual staging, decluttering, item removal, sky and twilight work, lawn and surface repair, and AI-written listing or advertising copy — is a derivative of our original work and is owned and licensed on exactly the same terms as the underlying media.
• Where you supply your own photograph, plan or reference file to our AI tools, you keep whatever rights you already hold in that file and you confirm you are entitled to upload and have it edited. The resulting AI output, and our prompts, rules and settings used to produce it, remain ours and are licensed to you for the marketing of the property concerned.
• AI outputs are generated automatically, may not be an accurate representation of the property, and are supplied for marketing purposes only. You must review every AI output before publishing it, disclose digitally altered imagery where required, and comply with Australian Consumer Law and your state's real estate advertising guidelines. Estate Media Co accepts no responsibility for AI-assisted material you approve, publish or distribute.
• AI output is never a substitute for professional, legal, structural, survey, cadastral or measurement advice. Boundary overlays, pointers, plans and dimension markings are indicative only.

What you must not do

• Copy, scrape, mirror, resell, sublicense or redistribute our media, portal content, prompts, rulebooks or templates, or make them available to another photographer, media provider, agency or software product.
• Use our media, deliverables or AI outputs — or any part of them — to train, fine-tune, benchmark or evaluate a machine-learning model, or submit them to a third-party AI service for that purpose, without our prior written permission.
• Reverse engineer, decompile, copy the look and feel of, or attempt to recreate the Estate Media Co portal, AI Studio, Drone Studio or any of our automations or workflows.
• Remove, crop out, obscure or alter our credits, watermarks, metadata, virtual-staging disclosures or embedded job references.
• Access the portal, its APIs or its storage other than through the access we have granted you, or share your login with anyone outside your approved agency account.

Feedback, rules and reviews you contribute

When you use our review tools — approving or declining an AI edit, selecting decline reasons, marking up an image or leaving correction notes — you grant Estate Media Co a perpetual, royalty-free right to use that feedback to improve our editing rules, guardrails, quality control and services. Feedback of this kind is used in a de-identified, aggregated way and does not give you any interest in the resulting rules or improvements.

Enforcement

• Unauthorised use of our media, platform or intellectual property may result in an additional licensing invoice, suspension of portal access, and legal action, including claims for injunctive relief and damages.
• We may embed identifying metadata or job references in deliverables to help us identify unauthorised use.
• This clause survives the end of a booking, membership or portal account.

Our memberships are designed to reward positive, ongoing partnerships between Estate Media Co and our clients. Membership applications and renewals are reviewed individually and may be accepted or declined based on availability, service capacity, account history and suitability for the program.

Estate Media Co reserves the right to approve, decline, suspend, cancel or refuse to renew a membership where reasonably necessary. This may include circumstances where membership benefits are being misused, payments remain outstanding, these Terms & Conditions are breached, a member behaves inappropriately toward our staff, or continuing the membership is no longer reasonably practical or commercially sustainable.

Where possible, we will communicate with the member and provide reasonable notice before suspending, cancelling or making a significant change to their membership.

Memberships are not transferable

• Memberships, credits, discounts and benefits apply only to the approved member, agency, office or account named in the membership agreement.
• Membership benefits cannot be sold, transferred, shared or used by another business, branch, office or third party without prior written approval from Estate Media Co.

Service and booking availability

• Membership does not guarantee the availability of a particular photographer, videographer, appointment time or service.
• All bookings remain subject to staff availability, service area, travel requirements, weather conditions and Estate Media Co's standard booking, cancellation and rescheduling terms.

Changes to the membership program

Estate Media Co may reasonably update membership pricing, benefits, credit rates, eligibility requirements, service inclusions or program conditions from time to time. Where a change materially affects an existing paid membership, we will provide reasonable notice before the change takes effect. Changes will not affect services already completed or confirmed bookings unless otherwise agreed.

Membership renewal

Membership renewal is not automatically guaranteed unless expressly stated in the membership agreement. Estate Media Co may review each membership before renewal and may choose not to offer a further membership period based on service capacity, payment history, account activity, program availability or other reasonable business considerations.

Suspension or cancellation

Estate Media Co may suspend or cancel a membership where a member:

• fails to pay an amount when due;
• misuses membership discounts, credits or benefits;
• provides false or misleading information;
• shares benefits with an unauthorised person, office or business;
• repeatedly cancels, reschedules or disrupts bookings;
• acts abusively, threateningly or unreasonably toward our staff;
• breaches these Terms & Conditions; or
• uses the membership in a way that negatively affects our business, staff or other clients.

Suspension or cancellation does not remove the member's responsibility to pay for services already supplied, completed or booked under the applicable cancellation policy.

Credits following cancellation or expiry

When a membership is cancelled, suspended or expires:

• credits already applied to a confirmed booking will remain subject to the applicable booking and cancellation terms;
• promotional, complimentary or bonus credits may be cancelled or forfeited;
• purchased credits will be managed in accordance with their original purchase terms and applicable law;
• credits cannot be transferred to another account without written approval; and
• credits are not redeemable or exchangeable for cash.

Any unused prepaid membership fees will be managed in accordance with these Terms & Conditions and any rights that apply under Australian Consumer Law.

• Pricing may change at any time.
• Estate Media Co reserves the right to update these Terms & Conditions as required.
• The version published on our website at the time of booking will apply to the services booked.

Online payments for memberships, credits and pay-as-you-go items are processed by Stripe. Estate Media Co is the merchant of record for those purchases and handles checkout, billing, invoicing and applicable taxes. Stripe handles payment method storage on our behalf.

Your card statement may show “Stripe” or “Estate Media Co”. Refund and cancellation requests for online purchases can be raised with us, and are handled under our Refund & Cancellation Policy.

For booking assistance, package questions or service enquiries, please contact Estate Media Co.

Website: estatemediaco.au · Email: info@estatemediaco.au